Pakgam Privacy Policy

1. Who We Are

This Privacy Policy applies to pakgam, the online gaming and sports betting platform available at pakgam.fun and through the pakgam mobile app. When we say "pakgam", "we", "us" or "our" in this document, we are referring to the operators of the pakgam platform. When we say "you" or "your", we mean you as a registered user or visitor of our platform.

Pakgam is designed and operated specifically for the Pakistani market. Our platform supports PKR transactions, Pakistan-based payment methods including JazzCash, Easypaisa and Raast, and covers sports content relevant to Pakistan including cricket, PSL, T20 internationals and football. All data handling described in this policy is carried out with Pakistani players in mind.

2. What Personal Data We Collect

The personal data we collect falls into several categories depending on how you interact with pakgam:

2.1 Account Registration Data

• Full name as it appears on your identity documents
• Date of birth (used for age verification — pakgam is strictly 18+)
• Mobile phone number
• Email address
• Username and encrypted password
• Residential address

2.2 Identity Verification Data (KYC)

• Copy of your CNIC (Computerised National Identity Card) or other valid government-issued ID
• Proof of payment method (e.g. screenshot of your JazzCash or Easypaisa account showing your registered name)
• Selfie or photograph for identity matching where required

2.3 Transaction and Financial Data

• Deposit and withdrawal history including amounts in PKR, dates and payment methods used
• Payment method identifiers (e.g. registered mobile number for JazzCash or Easypaisa, masked bank account number for Raast or bank transfer)
• Bonus and promotional credit history

2.4 Gaming Activity Data

• Bets placed, game sessions, results and wagering history across sports betting, slots, fish games and live casino
• Responsible gaming settings you have applied to your account
• Bonus usage and wagering progress

2.5 Technical and Device Data

• IP address and approximate geographic location
• Device type, operating system, browser type and version
• Session timestamps, page views and navigation paths on the platform
• App version if you are using the pakgam mobile app

2.6 Communications Data

• Records of your communications with our customer support team including live chat transcripts, emails and any documentation you submit
• Survey responses or feedback you voluntarily provide

3. How We Collect Your Data

We collect your personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically: When you use the pakgam website or app, our systems automatically collect technical data including your IP address, device information and session activity through cookies and similar technologies.
• From payment processors: When you complete a transaction via JazzCash, Easypaisa, Raast or bank transfer, our payment processing partners share transaction confirmation data with us to credit or debit your account.
• From identity verification services: We may use third-party identity verification tools to help confirm the authenticity of identity documents you submit during the KYC process.

4. How We Use Your Personal Data

The personal data we collect is used for the following purposes:

5. Legal Basis for Processing

Pakgam processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, payment data and gaming activity is necessary to provide the services you signed up for.
• Legal obligations: KYC verification, anti-money-laundering checks and record-keeping are required to comply with applicable legal and regulatory requirements.
• Legitimate interests: We process technical data and usage patterns to maintain platform security, prevent fraud and improve our service. These interests do not override your fundamental rights.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we rely on your consent, which you can withdraw at any time.

6. Sharing Your Data With Third Parties

Pakgam does not sell your personal data. We share it only in the following limited and controlled circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank/card payment partners receive the minimum data necessary to process your transactions securely.
• Identity verification providers: Third-party KYC services receive identity document data solely for the purpose of verifying your identity and preventing fraud.
• Game providers: When you play a game provided by a third-party studio, that provider may receive a pseudonymous player identifier and session data necessary to run the game. They do not receive your full name, CNIC or payment details.
• IT and hosting providers: Our platform infrastructure partners process data on our behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
• Legal and regulatory authorities: We may disclose personal data if required to do so by law, court order, or in response to a legitimate request from a relevant authority. We will only disclose what is specifically required.

7. Payment Data and Financial Privacy

Financial data is among the most sensitive information we hold. Pakgam takes specific steps to protect it:

• Full mobile wallet account numbers and bank account numbers are masked in our records — we store only the information needed to identify which payment method you used.
• Card transactions are processed through PCI-compliant payment gateways. Pakgam does not store full card numbers, CVV codes or card expiry dates on our own servers.
• Your payment method must be registered in your own name. We verify this during the withdrawal process to prevent financial fraud and protect both you and other players on the platform.
• All financial transactions are logged for fraud prevention, dispute resolution and legal compliance purposes. These records are retained for the period required by applicable law.

8. Cookies and Tracking Technologies

Pakgam uses cookies and similar tracking technologies on our website and app to make the platform work correctly and to understand how players use it. Here is what we use and why:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in as you navigate between pages. You cannot opt out of these without stopping use of the platform.
• Performance cookies: Help us understand which pages are visited most, how long sessions last, and where technical errors occur. This data is aggregated and anonymised.
• Functional cookies: Remember your preferences such as language settings, preferred sport and last visited section so your experience is personalised on return visits.
• Analytics cookies: We use standard web analytics tools to track platform usage patterns. This helps us decide what to improve, which games to feature, and where navigation could be clearer.

You can manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect some platform features but will not prevent you from using core account functions.

9. Data Retention

We do not hold your data indefinitely. Retention periods are determined by the purpose for which data was collected and applicable legal requirements:

• Account data: Retained for the duration of your account and for a period after closure as required to satisfy legal and financial compliance obligations.
• KYC and identity documents: Retained for the period required under applicable anti-money-laundering rules, typically five years from the end of the business relationship.
• Transaction records: Financial transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Gaming activity logs: Bet history and game session logs are retained for the period required to handle disputes and for responsible gaming monitoring purposes.
• Customer support records: Communication records are retained for up to three years from the date of the last interaction.
• Technical and device data: Session and IP data is retained for a shorter period, typically 12 months, unless a specific fraud or security investigation requires longer retention.

When data reaches the end of its retention period, it is securely deleted or irreversibly anonymised so that it can no longer be linked back to you.

10. Your Rights Over Your Personal Data

As a pakgam player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered email address and we will respond within a reasonable timeframe:

• Right of access: You can request a copy of the personal data pakgam holds about you.
• Right to correction: If any of the information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to deletion: In certain circumstances you can ask us to delete your personal data. Note that this right may be limited where we are required to retain data for legal compliance reasons.
• Right to restrict processing: You can ask us to pause how we use your data in certain situations, for example while an accuracy dispute is being resolved.
• Right to object: You have the right to object to processing based on our legitimate interests, and to opt out of direct marketing communications at any time.
• Right to data portability: Where technically feasible, you can request your data in a structured, commonly used format so it can be transferred to another service.

To submit a data rights request, contact our support team through live chat or by emailing [email protected] from your registered email address. We may ask you to verify your identity before processing the request to protect against unauthorised access to your data.

11. Children's Privacy

Pakgam is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of our registration and KYC process.

If we discover that a person under 18 has created an account or submitted personal data to our platform, we will immediately close the account, void all activity associated with it, and delete the personal data in question. If you believe a minor has accessed or registered on pakgam, please notify us immediately through our support team so we can investigate and act promptly.

12. How We Protect Your Data

Data security is not something we treat as a checkbox exercise. We maintain a range of technical and organisational security measures designed to protect your personal data:

• All data transmitted between your device and pakgam servers is encrypted using TLS (Transport Layer Security).
• Sensitive data at rest, including identity documents and payment identifiers, is stored with encryption.
• Access to personal data within our organisation is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations.
• Our platform undergoes regular security reviews to identify and address potential vulnerabilities before they can be exploited.
• In the event of a data breach that poses a risk to your rights, we will notify affected players and take immediate steps to contain and remediate the incident.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

13. Changes to This Privacy Policy

Pakgam may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make material changes, we will notify you via your registered email address or through an in-platform notification before the changes take effect.

The updated policy will always be available on this page with a revised "last updated" date at the top. Your continued use of pakgam after the effective date of any changes means you accept the updated policy. If you disagree with changes to the policy, you should stop using the platform and contact us to close your account.

14. Contact Us About Privacy

If you have questions, concerns or requests relating to this Privacy Policy or how your personal data is handled, our team is available to help. The best way to reach us for privacy-related matters is:

• Email: [email protected] — please use your registered email address and include "Privacy Request" in the subject line
• Live Chat: Available on the pakgam website and within the app — fastest option for general enquiries
• FAQ: Visit our FAQ page for answers to common questions about accounts and data

We are committed to resolving privacy concerns fairly and promptly. If you submit a data access or deletion request, we aim to respond within 30 days. For straightforward corrections or marketing opt-outs, the turnaround is typically much faster.