Pakgam Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") form a legally binding agreement between you ("the player", "you", "your") and pakgam ("pakgam", "we", "us", "our") for your use of the pakgam platform, including the website at pakgam.fun, the pakgam mobile app, and all associated services including sports betting, casino games, slots, fish games and live casino.

By registering an account, making a deposit, placing a bet, or accessing any part of the pakgam platform, you are confirming that you accept these Terms in full without reservation. These Terms apply alongside our Privacy Policy and Responsible Gaming Policy, which are incorporated by reference and form part of the overall agreement between you and pakgam.

We recommend you save or print a copy of these Terms for your records. If you have any questions before registering, please reach out to our support team before creating your account.

2. Eligibility

To register and use pakgam, you must meet all of the following requirements at all times:

• You must be at least 18 years of age. Pakgam is strictly an adult platform and we do not permit minors to register, deposit or play under any circumstances.
• You must be accessing the platform as an individual acting on your own behalf, not as an agent for or on behalf of any third party.
• You must not be a current employee, contractor, director, officer or close associate of pakgam or any of our game providers or technology partners.
• You must not already hold another account on pakgam. Each player is permitted one account only. Duplicate accounts will be closed and any funds in them may be withheld pending investigation.
• You must provide accurate and truthful information when registering. Providing false information — including a false name, date of birth or contact details — is a breach of these Terms and grounds for account closure.

Pakgam reserves the right to verify your eligibility at any time and to request supporting documentation. If you are unable to satisfy our verification requirements, we may restrict or close your account.

3. Your Account

3.1 Registration

When you register on pakgam, you are required to provide accurate personal information including your name, date of birth, phone number and a valid email address. This information is used to verify your identity, process payments and communicate with you about your account. You must keep this information current and update it promptly if anything changes.

3.2 Account Security

Your pakgam account credentials — your username and password — are your responsibility. You must keep them confidential and not share them with anyone, including family members or friends. If you suspect that your account has been accessed without your permission, contact our support team immediately. Pakgam will not be responsible for losses resulting from you sharing your credentials or failing to maintain their security.

3.3 One Account Per Player

Each person may hold only one pakgam account. If we detect multiple accounts registered to the same individual — identified by shared device, IP address, payment method, name, address, or other identifying information — we reserve the right to close the duplicate accounts, void any bets or bonuses associated with them, and in cases of deliberate multi-accounting, withhold funds pending review.

3.4 Account Verification (KYC)

We may ask you to complete identity verification at any time, including before processing a withdrawal. Verification typically involves providing a copy of a valid national identity document (CNIC) and proof of your registered payment method. Verification requests must be completed within the timeframe specified in our communication to you. Accounts that fail to complete verification when requested may have their withdrawal ability suspended until the process is complete.

4. Deposits

All deposits on pakgam are processed in Pakistani Rupees (PKR). We support the following deposit methods: JazzCash, Easypaisa, Raast, bank transfer and major debit and credit cards. The availability of specific methods may vary and we may add or remove payment options from time to time.

Deposits are generally credited to your pakgam account immediately or within a few minutes depending on the payment method used. If a deposit does not appear in your account within a reasonable time, contact our support team with your transaction reference number and we will investigate.

• Minimum deposit: as displayed on the deposit page at the time of transaction.
• Maximum deposit: account and method-specific limits apply and are shown during the deposit process.
• You may only deposit funds from payment accounts and methods that are registered in your own name.
• Pakgam does not accept deposits from third parties. If we detect a deposit from a payment source not belonging to the registered account holder, we reserve the right to return the funds and restrict the account.

5. Withdrawals

You may request a withdrawal of your available real-money balance at any time, subject to the conditions below. Withdrawal requests are processed to the same payment method used for your most recent deposit where possible, in line with anti-money-laundering best practices.

• Withdrawals to JazzCash and Easypaisa wallets are typically processed within minutes to a few hours during normal operating hours.
• Bank transfer withdrawals may take one to three business days depending on your bank.
• Withdrawals are subject to identity verification. If your account has not yet been verified, verification must be completed before your first withdrawal is released.
• We reserve the right to delay a withdrawal for up to five business days if additional security checks are required.
• Bonus funds that have not yet met wagering requirements cannot be withdrawn. Only real-money balances and fully wagered bonus-derived winnings are withdrawable.
• Minimum and maximum withdrawal amounts are displayed on the withdrawal page at the time of your request.

6. Bonuses and Promotions

Pakgam offers bonuses and promotional offers to registered players from time to time. Each promotion has its own specific terms including eligible games, minimum deposit requirements, wagering requirements and expiry dates. These specific terms are communicated with each promotion and form part of the overall agreement.

6.1 Wagering Requirements

Most bonuses on pakgam are subject to wagering requirements — meaning the bonus amount (and sometimes the deposit amount) must be bet a specified number of times before any winnings derived from the bonus can be withdrawn. The exact wagering requirement is stated in each individual promotion's terms. Not all games contribute equally to wagering — slots typically contribute 100%, while live casino games and sports betting may contribute a lower percentage as specified in the promotion details.

6.2 Bonus Expiry

All bonuses have an expiry period from the date they are credited to your account. If you do not meet the wagering requirements within the stated timeframe, the bonus and any associated winnings will be forfeited automatically. Expiry periods are clearly stated in each promotion's terms and we recommend you note these when claiming any offer.

6.3 Bonus Abuse

Pakgam takes bonus integrity seriously. If we determine that a player is abusing our bonus system — including but not limited to placing low-risk bets across multiple outcomes to guarantee profit regardless of result, using multiple accounts to claim the same bonus, or any other form of systematic exploitation — we reserve the right to void the bonus, void associated winnings, and restrict or close the account. The determination of what constitutes bonus abuse rests with pakgam and our decision is final.

7. Betting Rules

Sports betting on pakgam covers cricket including PSL, T20 internationals, ODI series and domestic tournaments, as well as football, esports and other sports available on the platform. The following general rules apply to all sports bets placed on pakgam.

7.1 Bet Acceptance

A bet is only confirmed once you have received a bet confirmation with a unique bet reference number. Bets that do not receive this confirmation — due to connectivity issues, session timeout or any other reason — should be treated as unplaced and verified with our support team before assuming they are active. Pakgam is not responsible for bets that were not successfully submitted and confirmed.

7.2 Odds Changes

Odds displayed on pakgam are subject to change at any time up to the point of bet confirmation. The odds accepted are those at the moment your bet is confirmed by our system, which may differ from the odds displayed when you initially added a selection to your bet slip. If our system accepts a bet at clearly incorrect odds due to a system error, we reserve the right to void and refund that bet.

7.3 Void Bets

A bet may be declared void and your stake returned in circumstances including: match abandonment before sufficient play has occurred for settlement, verified pricing errors, event cancellation, or where the result cannot be officially determined within the time period specified by our rules. Void bets are settled as non-runners and do not count toward bonus wagering requirements.

7.4 In-Play Betting

Live in-play betting on cricket and other sports is available on pakgam. In-play odds update rapidly based on live match conditions. If a network interruption prevents your in-play bet from being confirmed before the relevant event concludes, the bet will not be settled. Pakgam recommends a stable internet connection for in-play betting, particularly during PSL and T20 international matches.

7.5 Maximum Payout

Maximum payout limits apply per event and per day. These limits are displayed on the platform and may vary by sport and market. Bets that result in a payout exceeding the stated maximum will be settled at the maximum payout amount for that market.

8. Casino and Game Rules

Pakgam's casino section includes slots, fish shooting games, and live dealer games including roulette, baccarat and blackjack. Each game is provided by a third-party game provider and the rules of each specific game are governed by the game provider's own rules, which are accessible within the game interface.

In the event of a conflict between a game provider's displayed rules and pakgam's general casino terms, pakgam's terms take precedence for account and payment-related matters. For game-specific outcomes, the game provider's certified results are considered definitive.

If a game freezes, disconnects or produces an error before a round is complete, the round will be resolved according to the game provider's disconnection policy, which is typically to void the round and return the bet. Contact our support team with the relevant game session details if you experience an unresolved technical fault.

9. Prohibited Conduct

The following actions are strictly prohibited on pakgam and will result in account suspension, voiding of bets and winnings, and potentially permanent closure of your account:

• Registering more than one account on pakgam.
• Using another person's identity, payment method or account details.
• Depositing funds using a payment account that is not in your name.
• Attempting to withdraw funds that were obtained through fraudulent deposits or chargebacks.
• Using any software, bot, script or automated tool to interact with the pakgam platform.
• Engaging in collusion with other players to manipulate game outcomes or bet results.
• Exploiting technical errors, software vulnerabilities or pricing mistakes to gain an unfair advantage.
• Engaging in money laundering or using pakgam for any illegal financial activity.
• Threatening, harassing or abusing our support staff or other users.
• Providing false or misleading information at any point during registration, verification or communication with our team.

10. Account Suspension and Closure

Pakgam may suspend or close your account at any time if we have reasonable grounds to believe that you have breached these Terms, engaged in fraudulent or prohibited activity, or pose a risk to the integrity of the platform or other players. In such cases, we will attempt to communicate our decision to you using the contact information on your account.

You may also request voluntary closure of your account at any time by contacting our support team. If you close your account voluntarily, any real-money balance remaining after the deduction of pending withdrawals and applicable fees will be returned to your registered payment method. Bonus balances that have not met wagering requirements will not be returned upon voluntary closure.

Self-exclusion requests are treated separately and are processed under our Responsible Gaming policy. A self-excluded account cannot be reopened during the exclusion period under any circumstances.

11. Responsible Gaming

Pakgam is committed to providing a gaming environment that supports responsible play. Gaming is intended to be an enjoyable leisure activity and we want it to remain that way for all our players. We actively provide tools to help you manage your activity on the platform.

Available responsible gaming tools on pakgam include:

• Deposit limits: Set daily, weekly or monthly limits on how much you deposit.
• Session time reminders: Receive alerts when you have been playing for an extended period.
• Self-exclusion: Temporarily or permanently exclude yourself from the platform if you feel your gaming is becoming problematic.
• Reality check: Periodic on-screen notifications about your session duration and activity.

If you are concerned about your gaming habits, or those of someone close to you, we encourage you to visit our Responsible Gaming page for guidance and resources. Pakgam is strictly an 18+ platform and we take our commitment to player welfare seriously.

12. Privacy and Data

Pakgam collects and processes your personal data in accordance with our Privacy Policy, which is available at pakgam.fun/privacy-policy. By accepting these Terms, you also consent to our data practices as described in the Privacy Policy. Key points include:

• We collect the personal data you provide during registration and verification.
• We use your data to operate your account, process payments, verify identity and communicate with you.
• We do not sell your personal data to third parties for marketing purposes.
• We use appropriate technical and organisational security measures to protect your data.

13. Limitation of Liability

Pakgam provides the platform on an "as available" basis. While we work hard to ensure reliability, we cannot guarantee uninterrupted access at all times. To the maximum extent permitted by applicable law, pakgam shall not be liable for:

• Any loss of profits, revenue, data or goodwill arising from your use of the platform.
• Technical disruptions, server downtime, network outages or third-party service failures that affect platform availability.
• Losses arising from your failure to secure your account credentials.
• Any losses resulting from your reliance on information displayed on the platform, including odds, statistics and game results, where those are subject to change or correction.

Nothing in these Terms excludes or limits our liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

14. Changes to These Terms

Pakgam reserves the right to update or modify these Terms at any time. When we make material changes, we will notify registered players via the email address on their account or via an in-platform notification. The updated Terms will be published on this page with a revised "last updated" date.

Your continued use of pakgam after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with updated Terms, you should stop using the platform and contact our support team to close your account.

15. Contact Us

If you have any questions about these Terms and Conditions, or about your account, payments or any aspect of the pakgam platform, our support team is available around the clock. You can reach us through the following channels:

• Email: [email protected] (displayed as text — for written enquiries)
• Live Chat: Available within the pakgam app and on the platform website
• FAQ: Visit our FAQ page for answers to common questions

We aim to respond to all enquiries within 24 hours. For urgent account or payment issues, live chat is the fastest way to reach our team.